Health Unit Coordinator: Patient Care & Front Desk

Children's Wisconsin; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Children’s Wisconsin is seeking a front-desk/clerical support role to provide essential administrative and patient-facing services within care units. You will welcome patients, manage access, and relay information to care teams with confidentiality and professionalism.

The position emphasizes data entry, records management, admissions/discharges coordination, and effective communication with families and clinical staff in a fast-paced hospital environment.

Qualifications

• High school diploma or equivalent required; healthcare clerical training or experience preferred.
• Strong communication, organization, and multitasking skills.
• Basic computer proficiency; familiarity with medical terminology a plus.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining strict confidentiality.
• Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information, services and resources.
• Coordinate with nursing staff and support departments to manage bed availability, patient placement and room readiness to ensure smooth transitions of care.
• Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized and running efficiently.

Skills

Communication skills

Organization

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Basic computer proficiency

Job description

Children’s Wisconsin is seeking a front-desk/clerical support role to provide essential administrative and patient-facing services within care units. You will welcome patients, manage access, and relay information to care teams with confidentiality and professionalism.

The position emphasizes data entry, records management, admissions/discharges coordination, and effective communication with families and clinical staff in a fast-paced hospital environment.