Pediatric Front Desk & Patient Experience Lead

PM Pediatrics; Springfield (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and manage the front desk with a focus on a First-class experience. You will handle registrations, answer questions, and support HIPAA compliance while coordinating with the medical team across multiple sites.

The role requires strong communication, multitasking, and exceptional customer service in a healthcare setting. Local travel to other sites may be required; full-time, on-site hours are expected.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to successfully react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and ability to relate to children and how they interact with their families.
• Comfortability with routinely shifting demands.
• Navigate multiple computer systems.
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.
• High school diploma or GED.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process.
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail, and correspondence utilizing proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Skills

Customer service

Telephone skills

Communication

Multitasking

Interpersonal skills

Time management

HIPAA compliance

Detail oriented

Team player

Healthcare experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and manage the front desk with a focus on a First-class experience. You will handle registrations, answer questions, and support HIPAA compliance while coordinating with the medical team across multiple sites.

The role requires strong communication, multitasking, and exceptional customer service in a healthcare setting. Local travel to other sites may be required; full-time, on-site hours are expected.