Pediatric Front Desk & Patient Experience Specialist

Pediatrics Management Group; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and manage front desk and administrative tasks for the medical team. The role emphasizes organization, multitasking, and alignment with PM’s mission and values.

The candidate should excel in customer service, handle phone and in-person inquiries, maintain accurate patient records, and support HIPAA compliance while ensuring a first-class experience for patients and families.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible schedules; may travel to another site.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures (receipts, cash).
• Excellent time management and organizational skills.
• Situational awareness to handle urgent situations.
• Experience in a healthcare environment and knowledge of medical insurance preferred.
• Able to relate to children and families.
• Willing to shift demands.
• Navigate multiple computer systems.
• Front Desk/customer service or hospitality experience preferred.
• High school diploma or GED.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Empathizes and listens in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations for timely resolution.
• Collaborates with site leadership on complex patient issues.
• Ensures HIPAA compliance and confidentiality.
• Manages patient flow and assists with self-registration.
• Maintains patient accounts with accurate demographics, insurance, and billing information.
• Handles incoming documents and correspondence with proper documentation.
• Performs opening and closing duties (organizing, stocking, sanitizing).
• Executes other duties as assigned.

Skills

Customer service

Microsoft Office

Communication skills

Professional demeanor

Time management

Healthcare experience

Education

High school diploma or GED

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and manage front desk and administrative tasks for the medical team. The role emphasizes organization, multitasking, and alignment with PM’s mission and values.

The candidate should excel in customer service, handle phone and in-person inquiries, maintain accurate patient records, and support HIPAA compliance while ensuring a first-class experience for patients and families.