Pediatric Front Desk & Patient Experience Specialist

PM Pediatrics; Gambrills (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to welcome families and support the medical team with efficient, accurate administrative tasks. The role requires organization, multitasking, and a professional, friendly demeanor to align with our mission and core values.

You will greet families, answer questions, handle registrations and insurance details, maintain HIPAA compliance, and assist with patient flow and documentation.

Qualifications

• Excellent customer service and telephone skills.
• Strong verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• HIPAA privacy compliance knowledge.
• Prior healthcare front desk experience preferred.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Demonstrates empathy and active listening in difficult situations.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Registers patients and maintains accurate demographic and insurance information.
• Manages patient documents, mail, and correspondence with proper storage.
• Performs opening and closing duties including organizing, stocking, and sanitizing.
• Maintains HIPAA confidentiality and privacy of patient accounts.

Skills

Customer service

Communication skills

Time management

Organizational skills

Critical thinking

HIPAA compliance

Team player

Phone skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics is seeking a Front Desk Associate to welcome families and support the medical team with efficient, accurate administrative tasks. The role requires organization, multitasking, and a professional, friendly demeanor to align with our mission and core values.

You will greet families, answer questions, handle registrations and insurance details, maintain HIPAA compliance, and assist with patient flow and documentation.