Pediatric Front Desk Concierge

Pediatrics Management Group; Village of Massapequa Park (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and provide a first-class experience. The role requires organization, multi-tasking, and professional interactions aligning with our mission and core values.

You will greet families, answer questions, manage registrations and demographics, maintain HIPAA compliance, handle documents, and support the medical team. A high school diploma and strong customer service are required.

Qualifications

• Team player that can function in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Flexible work schedules and potential travel to another site.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Detail oriented and accurate with records.
• Ability to handle simple cash reconciliation tasks.
• Healthcare experience and HIPAA knowledge preferred.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Exhibits empathy and active listening in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolution.
• Collaborates with site leadership to manage complex patient issues.
• Registers patients and maintains accurate demographics and insurance info.
• Maintains HIPAA privacy and confidentiality.
• Handles opening/closing duties including stocking and sanitizing.
• Executes other duties as assigned.

Skills

Customer service

Telephone skills

Microsoft Office

Verbal communication

Written communication

Time management

Organizational skills

HIPAA awareness

Team player

Education

High school diploma or GED

Tools

Microsoft Office Suite

EHR systems

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and provide a first-class experience. The role requires organization, multi-tasking, and professional interactions aligning with our mission and core values.

You will greet families, answer questions, manage registrations and demographics, maintain HIPAA compliance, handle documents, and support the medical team. A high school diploma and strong customer service are required.