Pediatric Front Desk Specialist

PM Pediatrics; Crofton (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and coordinate with the medical team. You will handle calls, answer questions, and support HIPAA-compliant administrative workflows to ensure a smooth patient experience.

The role requires strong communication, multitasking, and a professional demeanor to uphold our First-class Experience for families and align with PM Pediatric Care’s values.

Qualifications

• Team player able to function independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient and family questions clearly or seeks clarification.
• Maintains HIPAA compliance and patient confidentiality.
• Registers patients and maintains patient accounts with demographics and insurance.
• Manages front desk duties including opening/closing tasks and document handling.
• Coordinates with site leadership on urgent patient issues.

Skills

Team partner

Microsoft Office Suite

Customer service

Verbal and written communication

Time management

HIPAA compliance

Education

High school diploma or GED

Tools

Multiple computer systems

Job description

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and coordinate with the medical team. You will handle calls, answer questions, and support HIPAA-compliant administrative workflows to ensure a smooth patient experience.

The role requires strong communication, multitasking, and a professional demeanor to uphold our First-class Experience for families and align with PM Pediatric Care’s values.