Pediatric Front Desk & Patient Experience Specialist

PM Pediatrics Management Group, LLC; United States; Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

PM Pediatrics Management Group, LLC is seeking a Front Desk Associate to warmly greet families and manage front desk functions for the medical team.

The role requires multitasking, strong communication, and a professional demeanor. You will handle registrations, document management, and assist with patient flow while maintaining HIPAA guidelines and patient confidentiality. Salary is paid hourly with potential travel to nearby sites.

Formación

• High school diploma or GED required.
• Healthcare environment experience preferred.
• Excellent customer service and telephone skills.
• Able to work flexible schedules and, at times, travel to other sites.
• Strong verbal and written communication skills.
• Professional, friendly demeanor with attention to detail.

Responsabilidades

• Greets families professionally in person and on the phone.
• Answers questions and seeks clarification when needed.
• Demonstrates empathy and active listening in challenging interactions.
• Supports quality initiatives in patient care.
• Coordinates escalations to ensure timely resolutions.
• Collaborates with site leadership on complex patient issues.
• Guides families through self-registration and patient flow.
• Maintains HIPAA privacy and accurate patient records.
• Performs opening/closing duties and day-to-day office tasks.

Conocimientos

Team player

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Critical thinking

Fast-paced environment

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

Navigate multiple computer systems

Descripción del empleo

PM Pediatrics Management Group, LLC is seeking a Front Desk Associate to warmly greet families and manage front desk functions for the medical team.

The role requires multitasking, strong communication, and a professional demeanor. You will handle registrations, document management, and assist with patient flow while maintaining HIPAA guidelines and patient confidentiality. Salary is paid hourly with potential travel to nearby sites.