Pediatric Front Desk Concierge – First‑Class Care

PM Pediatric Care; Crofton (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to greet families and manage registrations, ensuring a First-class experience. You will coordinate patient flow, collect demographics and insurance data, and maintain HIPAA compliance while supporting the medical team with organized administrative tasks.

The role requires excellent communication, a friendly demeanor, and the ability to thrive in a fast-paced environment. Travel between sites may be required.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs; may travel to another site.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
• Outstanding time management, organizational, and critical thinking skills.
• Superior situational awareness and ability to respond to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and ability to relate to children and how they interact with their families.
• Comfortability with routinely shifting demands.
• Navigate multiple computer systems.
• Prior Front Desk, concierge, customer service or other hospitality experience preferred.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks instruction when needed.
• Maintains HIPAA-compliant patient accounts and demographics.
• Registers patients and manages documents and correspondence.
• Monitors patient flow and assists with self-registration.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership on complex patient issues.
• Supports care quality initiatives per PM Pediatric Care core values.
• Performs opening/closing duties and resets as required.

Skills

Customer service

Communication

Team player

Time management

Microsoft Office Suite

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to greet families and manage registrations, ensuring a First-class experience. You will coordinate patient flow, collect demographics and insurance data, and maintain HIPAA compliance while supporting the medical team with organized administrative tasks.

The role requires excellent communication, a friendly demeanor, and the ability to thrive in a fast-paced environment. Travel between sites may be required.