Pediatric Front Desk & Patient Experience Specialist

PM Pediatrics; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate in the United States. You will engage with families to provide a welcoming, first-class experience, manage registrations, and support the medical team with administrative tasks.

The role requires organization, multi-tasking, and adherence to HIPAA guidelines. Responsibilities include greeting families, answering questions, processing registrations, and handling documents while maintaining confidentiality.

Qualifications

• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Outstanding time management and organizational skills.
• Superior situational awareness for urgent situations.
• Prior front desk, concierge, or hospitality experience preferred.
• High school diploma or GED required.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Maintains HIPAA compliance with patient information.
• Registers patients and maintains accurate demographics and insurance data.
• Manages patient flow and waiting/registration process.
• Coordinates escalations and urgent issues with leadership.
• Performs opening/closing duties and basic administrative tasks.
• Executes other duties as assigned.

Skills

Customer service

Telephone skills

Verbal & written communication

Time management

Organizational skills

Critical thinking

Situational awareness

Hospitality experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics is seeking a Front Desk Associate in the United States. You will engage with families to provide a welcoming, first-class experience, manage registrations, and support the medical team with administrative tasks.

The role requires organization, multi-tasking, and adherence to HIPAA guidelines. Responsibilities include greeting families, answering questions, processing registrations, and handling documents while maintaining confidentiality.