Pediatric Front Desk & Patient Experience Concierge

PM Pediatric Care; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care in New York City seeks a Front Desk Associate to welcome families and manage the waiting and registration process, supporting the medical team with essential administrative tasks.

The role requires professionalism, excellent communication, and the ability to multitask in a fast-paced healthcare environment while upholding HIPAA privacy and maintaining accurate patient records.

Qualifications

• Team player capable of working independently in a fast-paced environment.
• Proficient with Microsoft Office Suite.
• Flexible schedule; may require travel to another site.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Ability to handle cash/register related tasks if needed.
• High school diploma or GED required.

Responsibilities

• Greet families professionally in person and by phone.
• Answer patient/family questions to the best of your ability.
• Demonstrate empathy and active listening in difficult situations.
• Support patient care quality initiatives as directed.
• Coordinate escalations and urgent issues for timely resolution.
• Collaborate with site leadership to manage complex patient issues.
• Assist families with self-registration and maintain accurate patient accounts.
• Maintain HIPAA compliance and confidentiality at all times.
• Perform opening/closing duties and other duties as assigned.

Skills

Team player

Customer service

Verbal communication

Written communication

Time management

Multitasking

HIPAA compliance

Healthcare environment experience

Travel flexibility

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in New York City seeks a Front Desk Associate to welcome families and manage the waiting and registration process, supporting the medical team with essential administrative tasks.

The role requires professionalism, excellent communication, and the ability to multitask in a fast-paced healthcare environment while upholding HIPAA privacy and maintaining accurate patient records.