Pediatric Front Desk & Patient Experience Specialist

PM Pediatrics Management Group, LLC; New York (NY); On-site; USD 25,000 - 34,000; Part time

Job summary

PM Pediatrics Management Group, LLC is seeking a Front Desk Associate in New York to greet families, answer questions, and support efficient patient flow. The role emphasizes empathy, accurate data entry, and HIPAA compliance, all while assisting the medical team with daily administrative tasks.

The candidate should be a team player with strong communication, time management, and multitasking skills, comfortable in a fast-paced healthcare environment and able to travel between sites as needed.

Qualifications

• Greets families professionally in person and on the phone.
• Answers patient/family questions clearly and seeks guidance when needed.
• Demonstrates empathy and active listening in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinating escalations and urgent issues for timely resolution.
• Collaborates with site leadership to manage complex patient issues.

Responsibilities

• Registers patients and updates demographics, insurance, and financials with HIPAA compliance.
• Maintains patient accounts and documents securely and accurately.
• Manages incoming patient documents and mail with proper storage.
• Opening and closing duties: stocking, sanitizing, and reconciliations.
• Monitors patient flow in waiting and registration areas.

Skills

Customer service

Communication

Time management

Multitasking

Professional demeanor

HIPAA compliance

Healthcare experience

Empathy

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics Management Group, LLC is seeking a Front Desk Associate in New York to greet families, answer questions, and support efficient patient flow. The role emphasizes empathy, accurate data entry, and HIPAA compliance, all while assisting the medical team with daily administrative tasks.

The candidate should be a team player with strong communication, time management, and multitasking skills, comfortable in a fast-paced healthcare environment and able to travel between sites as needed.