Pediatric Front Desk & Patient Concierge

PM Pediatric Care; Town of Maryland (NY); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage registrations with a focus on accuracy and patient privacy.

You will greet families, answer questions, and support the medical team with organized administrative tasks. This role requires multitasking, strong communication, and the ability to work flexible hours in a fast-paced healthcare setting.

Qualifications

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek clarification when needed.
• Maintain HIPAA compliance and protect confidentiality.
• Register patients and maintain accurate demographics and insurance.
• Manage patient documents and correspondence.
• Balance opening/closing duties and organize supplies.
• Collaborate with site leadership on complex patient issues.
• Adapt to shifting demands in a fast-paced environment.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions to the best of their ability and/or seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to facilitate management of complex patient issues.
• Maintains PM Pediatric Care’s Core values to assist patients, families, and team members.
• Monitors patient flow and assists with self-registration.

Skills

Team partner

Customer service

Verbal communication

Written communication

Time management

Attention to detail

Critical thinking

Social perceptiveness

Healthcare experience

Multitasking

Patient-focused

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage registrations with a focus on accuracy and patient privacy.

You will greet families, answer questions, and support the medical team with organized administrative tasks. This role requires multitasking, strong communication, and the ability to work flexible hours in a fast-paced healthcare setting.