Pediatric Front Desk & Guest Experience Specialist

PM Pediatrics; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to welcome families and manage the registration process with a first-class experience. You will handle patient demographics, insurance information, and mail/documents while maintaining HIPAA compliance and accurate records.

The role requires excellent customer service, strong communication skills, and the ability to multi-task in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Excellent customer service and telephone skills a must.
• Strong verbal and written communication abilities.

Responsibilities

• Greet families professionally in person and on the phone.
• Register patients and maintain accurate health records with HIPAA compliance.
• Handle front desk tasks and administrative duties for medical team.

Skills

Customer service

Multitasking

Communication

Microsoft Office

EHR systems

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics is seeking a Front Desk Associate to welcome families and manage the registration process with a first-class experience. You will handle patient demographics, insurance information, and mail/documents while maintaining HIPAA compliance and accurate records.

The role requires excellent customer service, strong communication skills, and the ability to multi-task in a fast-paced healthcare setting.