Pediatric Front Desk Associate: Family Concierge

PM Pediatrics; Town of Hempstead (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to welcome families and support the medical team with front desk duties. The role emphasizes patient registration, HIPAA compliance, and excellent customer service in a fast-paced clinical setting.

The position requires strong communication, multitasking, and the ability to remain professional and friendly with patients and families. Candidates should be capable of coordinating with site leadership and supporting the workflow across multiple

Qualifications

• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Superior situational awareness and ability to react to urgent situations.

Responsibilities

• Greets families professionally both in person and on the phone.
• Registers all patients and maintains accurate and complete patient accounts.
• Maintains HIPAA compliance and privacy of patient information.
• Monitors patient flow and assists with self-registration process.
• Coordinates escalations and urgent issues for timely resolutions.
• Performs opening and closing duties and general front desk tasks.

Skills

Customer service

Verbal written

Multi-tasking

Team player

Telephone skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PM Pediatrics is seeking a Front Desk Associate to welcome families and support the medical team with front desk duties. The role emphasizes patient registration, HIPAA compliance, and excellent customer service in a fast-paced clinical setting.

The position requires strong communication, multitasking, and the ability to remain professional and friendly with patients and families. Candidates should be capable of coordinating with site leadership and supporting the workflow across multiple