Pediatric Front Desk Concierge | Patient Care & Scheduling

Pediatrics Management Group; Crofton (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage the front desk and administrative tasks for the medical team. The role emphasizes organization, multi-tasking, and alignment with the clinic's mission and core values.

Ideal candidates will have strong communication, customer service, and time-management skills, with experience in healthcare or front desk roles. The position requires flexibility and may involve travel to another site within reason.

Qualifications

• Team player able to function independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Superior time management, organizational, and critical thinking skills.
• Ability to navigate multiple computer systems.
• Prior Front Desk, concierge, customer service or hospitality experience preferred.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and active listening in difficult situations.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Registers patients and maintains accurate demographics, insurance, and financial information while HIPAA compliant.

Skills

Team player

Customer service

Communication

Time management

Detail oriented

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage the front desk and administrative tasks for the medical team. The role emphasizes organization, multi-tasking, and alignment with the clinic's mission and core values.

Ideal candidates will have strong communication, customer service, and time-management skills, with experience in healthcare or front desk roles. The position requires flexibility and may involve travel to another site within reason.