Pediatric Front Desk Concierge

PM Pediatrics; Dallas (TX); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate in Dallas to greet families, answer questions, and register patients while ensuring HIPAA compliance and accurate medical records.

The role requires excellent customer service, strong verbal and written communication, multitasking ability, and flexibility in schedule; healthcare experience and familiarity with Microsoft Office are preferred.

Qualifications

• Greets families professionally in person and on the phone.
• Maintains HIPAA compliance and privacy of patient accounts.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Ability to multi-task and manage patient flow.

Responsibilities

• Registers patients and maintains accurate patient accounts.
• Manages incoming patient documents and correspondence.
• Monitors patient flow in waiting and registration process.
• Collaborates with site leadership to handle complex patient issues.
• Performs opening and closing duties including organizing, stocking, sanitizing.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Time management

Organizational skills

Critical thinking

Attention to detail

Telephone skills

Strong interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics is seeking a Front Desk Associate in Dallas to greet families, answer questions, and register patients while ensuring HIPAA compliance and accurate medical records.

The role requires excellent customer service, strong verbal and written communication, multitasking ability, and flexibility in schedule; healthcare experience and familiarity with Microsoft Office are preferred.