Pediatric Front Desk Concierge

PM Pediatrics; University Park (TX); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in University Park, TX is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with administrative tasks. The role emphasizes a welcoming, first-class experience and accurate patient data handling.

The ideal candidate is organized, capable of multi-tasking, and skilled in customer service with a focus on HIPAA-compliant documentation and teamwork across site leadership.

Qualifications

• High school diploma or GED.
• Excellent customer service and telephone skills.
• Professional and friendly demeanor.
• Ability to work flexible schedules and travel to another site.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Manages patient flow and registrations, including self-registration steps.
• Maintains accurate demographics, insurance, and financial info with HIPAA compliance.
• Coordinates escalations and communicates with site leadership on complex issues.

Skills

Customer service

Telephone etiquette

Microsoft Office Suite

Education

High school diploma or GED

Job description

PM Pediatric Care in University Park, TX is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with administrative tasks. The role emphasizes a welcoming, first-class experience and accurate patient data handling.

The ideal candidate is organized, capable of multi-tasking, and skilled in customer service with a focus on HIPAA-compliant documentation and teamwork across site leadership.