Pediatric Front Desk & Guest Experience Associate

PM Pediatrics; Town of Hempstead (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to warmly welcome families, perform registrations, and support the medical team with efficient front-desk operations.

You will handle phone inquiries, collect demographics and insurance info, maintain HIPAA privacy, and assist with patient flow across waiting areas and self-registration.

Candidates should have a high school diploma, excellent communication, Microsoft Office skills, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Quality oriented and detail focused.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Registers patients and maintains accurate accounts with demographics and insurance.
• Maintains HIPAA compliance and privacy of patient information.
• Monitors patient flow and assists with self-registration.
• Coordinates escalations and urgent issues for timely resolution.
• Performs opening/closing duties and basic administrative tasks.

Skills

Customer service

Telephone skills

Verbal and written communication

Time management

Organization

Situational awareness

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics is seeking a Front Desk Associate to warmly welcome families, perform registrations, and support the medical team with efficient front-desk operations.

You will handle phone inquiries, collect demographics and insurance info, maintain HIPAA privacy, and assist with patient flow across waiting areas and self-registration.

Candidates should have a high school diploma, excellent communication, Microsoft Office skills, and the ability to multitask in a fast-paced healthcare setting.