Pediatric Front Desk Concierge

PM Pediatric Care; Town of Maryland (NY); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage patient registrations, ensuring accurate accounts and HIPAA-compliant handling of information. The role supports the medical team by coordinating schedules, answering questions, and maintaining organized front-desk operations.

The ideal candidate demonstrates exceptional customer service, strong communication, and the ability to multitask in a fast-paced healthcare setting while upholding PM Pediatric

Qualifications

• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Ability to work flexible schedules and travel to another site within reason.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Outstanding time management and organizational skills.

Responsibilities

• Greets families professionally both in person and on the phone.
• Registers patients and maintains accurate accounts including demographics, insurance, and HIPAA information.
• Monitors patient flow in waiting and registration areas.
• Coordinates escalations and urgent issues for timely resolutions.
• Performs opening and closing duties and maintains a clean workspace.

Skills

Customer service

Phone etiquette

Microsoft Office

Communication

Time management

Organization

Critical thinking

HIPAA compliance

Healthcare experience

Multitasking

Education

High school diploma or GED

Tools

None

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families and manage patient registrations, ensuring accurate accounts and HIPAA-compliant handling of information. The role supports the medical team by coordinating schedules, answering questions, and maintaining organized front-desk operations.

The ideal candidate demonstrates exceptional customer service, strong communication, and the ability to multitask in a fast-paced healthcare setting while upholding PM Pediatric