Pediatric Front Desk Specialist – Customer Experience

PM Pediatric Care; Syosset (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care seeks a Front Desk Associate to warmly greet families, handle registrations, and support the medical team with administrative tasks. The role emphasizes confidentiality, accuracy, and courteous communication in a fast-paced pediatric setting.

The candidate must work a minimum of two 14-hour shifts weekly, including at least one weekend day. Prior healthcare front desk experience is preferred, with strong Microsoft Office skills and excellent customer service.

Qualifications

• Team player that can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs; may require travel to another site.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Maintains HIPAA compliance and accurate patient records.
• Registers patients and manages demographics, insurance, and financial information.
• Monitors patient flow and supports front desk operations.

Skills

Customer service

Communication skills

Time management

Phone etiquette

Attention to detail

Interpersonal skills

HIPAA awareness

Healthcare environment experience

Team player

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care seeks a Front Desk Associate to warmly greet families, handle registrations, and support the medical team with administrative tasks. The role emphasizes confidentiality, accuracy, and courteous communication in a fast-paced pediatric setting.

The candidate must work a minimum of two 14-hour shifts weekly, including at least one weekend day. Prior healthcare front desk experience is preferred, with strong Microsoft Office skills and excellent customer service.