Front Desk & Patient Care Concierge

PM Pediatric Care; West University Place (TX); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and coordinate the first impression of our clinic. You will handle registrations, answer questions, and help our medical team stay organized with HIPAA-compliant documentation.

The role requires excellent communication, ability to multi-task in a fast-paced environment, and a friendly, professional demeanor. Previous healthcare front desk or concierge experience is preferred, with strong computer and phone skills.

Qualifications

• Front desk responsibilities include greeting families and answering questions.
• Must maintain HIPAA compliance and privacy of patient information.
• Ability to navigate multiple computer systems and software.
• Strong written and verbal communication skills.
• Reliable, organized, and detail oriented in a fast-paced setting.
• Experience in healthcare front desk or concierge is preferred.

Responsibilities

• Greet families in person and over the phone in a professional manner.
• Assist with patient registration and demographic data entry.
• Collect insurance information and ensure accuracy.
• Coordinate document flow and correspondence for the medical team.
• Support patient care initiatives and escalate issues as needed.
• Maintain waiting area flow and alignment with clinic procedures.
• Adhere to HIPAA guidelines and protect patient privacy.
• Open and close procedures including stocking and organizing.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Multi-tasking

Organization

Professional demeanor

Attention to detail

Cash handling

Phone etiquette

Education

High school diploma or GED

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and coordinate the first impression of our clinic. You will handle registrations, answer questions, and help our medical team stay organized with HIPAA-compliant documentation.

The role requires excellent communication, ability to multi-task in a fast-paced environment, and a friendly, professional demeanor. Previous healthcare front desk or concierge experience is preferred, with strong computer and phone skills.