Pediatric Front Desk Specialist: Flexible Hours

PM Pediatrics; District Heights (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to greet families, answer questions, and manage registration with friendly, professional service. This role supports the medical team by coordinating patient flow, maintaining accurate records, and ensuring HIPAA compliance while delivering a first-class experience.

Ideal candidates are strong communicators with excellent time management, comfortable using multiple computer systems, and able to adapt to a fast-paced, pediatric setting.

Qualifications

• High school diploma or GED required.
• Experience in healthcare environment and knowledge of medical insurance preferred.
• Strong customer service and telephone skills.
• Excellent written and verbal communication.
• Ability to greet families and manage phone and front desk tasks.
• Ability to work flexible schedules and travel to another site when needed.
• Proficient with Microsoft Office.
• HIPAA privacy compliance knowledge.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process.
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Skills

Team player

Microsoft Office

Flexible schedules

Travel to other site

Customer service

Verbal and written communication

Professional demeanor

Detail oriented

Time management

Critical thinking

Situational awareness

Healthcare environment experience

Medical insurance knowledge

Computer systems navigation

Front Desk / hospitality experience

Education

High school diploma or GED

Job description

PM Pediatrics is seeking a Front Desk Associate to greet families, answer questions, and manage registration with friendly, professional service. This role supports the medical team by coordinating patient flow, maintaining accurate records, and ensuring HIPAA compliance while delivering a first-class experience.

Ideal candidates are strong communicators with excellent time management, comfortable using multiple computer systems, and able to adapt to a fast-paced, pediatric setting.