Pediatric Front Desk Associate: First‑Class Experience

PM Pediatrics; McKinney (TX); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in McKinney, TX is seeking a Front Desk Associate to warmly greet families, manage registrations, and coordinate patient flow with a strong emphasis on HIPAA compliance and customer service.

The ideal candidate has healthcare exposure, excellent communication, and the ability to multitask in a fast-paced environment while upholding PM values and ensuring a First-class Experience for every family.

Qualifications

• Team player who can function independently in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Time management, organizational, and critical thinking skills.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Front Desk, concierge, customer service or other hospitality experience preferred.
• High school diploma or GED.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
• Accesses empathy and active listening in difficult interpersonal situations
• Supports patient care quality initiatives as directed
• Coordinates escalations and urgent issues to ensure timely and complete resolutions
• Collaborates and communicates with site leadership to facilitate management of complex patient issues
• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
• Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
• Executes other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

HIPAA compliance

Time management

Front desk experience

Healthcare experience

Microsoft Office

Phone etiquette

Detail oriented

Education

High school diploma or GED

Job description

PM Pediatric Care in McKinney, TX is seeking a Front Desk Associate to warmly greet families, manage registrations, and coordinate patient flow with a strong emphasis on HIPAA compliance and customer service.

The ideal candidate has healthcare exposure, excellent communication, and the ability to multitask in a fast-paced environment while upholding PM values and ensuring a First-class Experience for every family.