Patient Experience Front Desk Specialist

PM Pediatric Care; Annapolis (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly greet families, answer questions, and manage registrations with accuracy. You will handle multiple tasks in a fast-paced medical office while upholding HIPAA guidelines and patient privacy.

The role requires strong communication, empathy, and teamwork to ensure a smooth patient experience from arrival to departure. Flexibility and a professional demeanor are essential.

Qualifications

• Greets families professionally in person and on the phone.
• Answers patient/family questions to the best of your ability and seeks clarification when needed.
• Exhibits empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Follows PM Pediatric Care core values to assist patients and families.

Responsibilities

• Registers all patients and maintains accurate patient accounts with demographics, insurance, and financial information in HIPAA-compliant manner.
• Manages incoming patient documents, mail, and correspondence with proper documentation and storage.
• Maintains confidentiality and privacy of all patient accounts per HIPAA guidelines.
• Performs opening and closing duties including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

Skills

Customer service

Phone etiquette

Microsoft Office

HIPAA compliance

Multitasking

Communication skills

Data entry

HS Diploma/GED

Education

HS Diploma/GED

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly greet families, answer questions, and manage registrations with accuracy. You will handle multiple tasks in a fast-paced medical office while upholding HIPAA guidelines and patient privacy.

The role requires strong communication, empathy, and teamwork to ensure a smooth patient experience from arrival to departure. Flexibility and a professional demeanor are essential.