Pediatric Front Desk Associate — Caring, Fast-Paced Concierge

Pediatrics Management Group; Maryland; Vor Ort; USD 23.000 - 39.000; Vollzeit

Zusammenfassung

Pediatrics Management Group is seeking a Front Desk Associate to warmly welcome families and manage registration for PM Pediatric Care in Maryland. The role emphasizes organized, multi-tasking, and HIPAA-compliant handling of patient information.

Responsibilities include greeting families, handling inquiries, coordinating escalations, assisting with self-registration, and supporting the medical team while upholding PM's core values and delivering first-class experience.

Qualifikationen

• Front Desk Associate role requires greeting families professionally in person and on the phone.
• Ability to answer questions and seek guidance when needed.
• Demonstrates empathy, active listening, and calmness in difficult situations.
• Maintains HIPAA compliance and protects patient privacy.

Aufgaben

• Greet families professionally in person and by phone.
• Answer questions or escalate as needed; seek clarification.
• Assist with self-registration and patient flow management.
• Coordinate with site leadership on urgent patient issues.
• Maintain accuracy of demographics, insurance, and billing information.
• Open/close duties including stocking, sanitizing and reconciling.
• Perform other duties as assigned.

Kenntnisse

Customer service

Phone/telephone skills

Verbal and written communication

Team player

Microsoft Office

Flexibility

Ausbildung

High school diploma or GED

Tools

Microsoft Office Suite

Multiple computer systems

Jobbeschreibung

Pediatrics Management Group is seeking a Front Desk Associate to warmly welcome families and manage registration for PM Pediatric Care in Maryland. The role emphasizes organized, multi-tasking, and HIPAA-compliant handling of patient information.

Responsibilities include greeting families, handling inquiries, coordinating escalations, assisting with self-registration, and supporting the medical team while upholding PM's core values and delivering first-class experience.