Pediatric Front Desk Associate — Caring, Fast-Paced Concierge

Pediatrics Management Group; Maryland; On-site; USD 23,000 - 39,000; Full time

Job summary

Pediatrics Management Group is seeking a Front Desk Associate to warmly welcome families and manage registration for PM Pediatric Care in Maryland. The role emphasizes organized, multi-tasking, and HIPAA-compliant handling of patient information.

Responsibilities include greeting families, handling inquiries, coordinating escalations, assisting with self-registration, and supporting the medical team while upholding PM's core values and delivering first-class experience.

Qualifications

• Front Desk Associate role requires greeting families professionally in person and on the phone.
• Ability to answer questions and seek guidance when needed.
• Demonstrates empathy, active listening, and calmness in difficult situations.
• Maintains HIPAA compliance and protects patient privacy.

Responsibilities

• Greet families professionally in person and by phone.
• Answer questions or escalate as needed; seek clarification.
• Assist with self-registration and patient flow management.
• Coordinate with site leadership on urgent patient issues.
• Maintain accuracy of demographics, insurance, and billing information.
• Open/close duties including stocking, sanitizing and reconciling.
• Perform other duties as assigned.

Skills

Customer service

Phone/telephone skills

Verbal and written communication

Team player

Microsoft Office

Flexibility

Education

High school diploma or GED

Tools

Microsoft Office Suite

Multiple computer systems

Job description

Pediatrics Management Group is seeking a Front Desk Associate to warmly welcome families and manage registration for PM Pediatric Care in Maryland. The role emphasizes organized, multi-tasking, and HIPAA-compliant handling of patient information.

Responsibilities include greeting families, handling inquiries, coordinating escalations, assisting with self-registration, and supporting the medical team while upholding PM's core values and delivering first-class experience.