Front Desk Concierge for Pediatric Family Experience

PM Pediatrics; Washington (District of Columbia); Vor Ort; USD 23.000 - 39.000; Vollzeit

Zusammenfassung

PM Pediatric Care in Washington, DC seeks a Front Desk Associate to warmly greet families, manage registration, and support the medical team with accurate administrative tasks. The role emphasizes organized, empathetic, multi-tasking professionals who maintain HIPAA privacy and coordinate patient flow.

Responsibilities include assisting with self-registration and handling patient documents with care. Join a team that values excellent service and a patient‑centered experience for every family

Qualifikationen

• Experience in a fast-paced front desk or healthcare office.
• Excellent customer service and telephone skills.
• Ability to manage patient information and privacy under HIPAA.

Aufgaben

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek guidance when needed.
• Demonstrate empathy and active listening in difficult situations.
• Support patient care quality initiatives as directed.
• Coordinate escalations for timely resolutions of issues.
• Collaborate with site leadership on complex patient issues.
• Navigate PM Pediatric Care systems before, during, and after visits.
• Monitor patient flow and assist with self-registration.
• Remain updated on workflows and technology.
• Register patients and maintain accurate demographic, insurance, and financial data.
• Manage incoming documents, mail, and correspondence.
• Maintain confidentiality and HIPAA compliance.
• Perform opening/closing duties including organization and stocking.
• Execute other duties as assigned.

Kenntnisse

Team player

Customer service

Telephone skills

Verbal and written communication

Time management

Attention to detail

HIPAA compliance awareness

Multitasking

Ausbildung

High school diploma or GED

Tools

Microsoft Office Suite

Jobbeschreibung

PM Pediatric Care in Washington, DC seeks a Front Desk Associate to warmly greet families, manage registration, and support the medical team with accurate administrative tasks. The role emphasizes organized, empathetic, multi-tasking professionals who maintain HIPAA privacy and coordinate patient flow.

Responsibilities include assisting with self-registration and handling patient documents with care. Join a team that values excellent service and a patient‑centered experience for every family