Pediatric Front Desk Specialist - Patient Experience

PM Pediatrics; Columbia (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in Columbia, MD, is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with administrative tasks. The role emphasizes accuracy, HIPAA compliance, and excellent customer service to deliver a first-class experience.

The candidate will handle patient flow, coordinate with leadership on urgent issues, and maintain organized records while upholding PM Pediatric Care’s core values and privacy standards.

Qualifications

• High school diploma or GED required.
• Experience in healthcare setting and knowledge of medical insurance preferred.
• Strong communication and customer service skills.
• Ability to work flexible schedules in a fast-paced environment.

Responsibilities

• Greets families professionally in person and on the phone.
• Registers patients and maintains demographics and insurance information with HIPAA compliance.
• Manages patient flow and assists with the self-registration process.
• Coordinates escalations and urgent issues with site leadership.
• Performs opening and closing duties, including stocking and organizing.

Skills

Team player

Microsoft Office

Customer service

Communication skills

Healthcare experience

Time management

Education

HS diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Columbia, MD, is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with administrative tasks. The role emphasizes accuracy, HIPAA compliance, and excellent customer service to deliver a first-class experience.

The candidate will handle patient flow, coordinate with leadership on urgent issues, and maintain organized records while upholding PM Pediatric Care’s core values and privacy standards.