Pediatric Front Desk Concierge

PM Pediatric Care; Town of Maryland (NY); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in the Town of Maryland, NY is seeking a Front Desk Associate to greet families, manage admissions, and support the medical team with organized administrative tasks aligned to our mission and values.

You will handle patient registrations, verify demographics and insurance, coordinate with the care team, and maintain HIPAA compliance while delivering a first-class, friendly welcome to every family member.

Qualifications

• Front desk experience in healthcare or hospitality preferred.
• Ability to work in a fast-paced environment.
• Strong organization and multitasking abilities.
• Proficient with Microsoft Office.
• Excellent interpersonal and telephone skills.
• HIPAA awareness and confidentiality commitment.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions clearly.
• Practices empathy and active listening in difficult situations.
• Supports patient care quality initiatives.
• Coordinates escalations for timely resolutions.
• Collaborates with site leadership on complex patient issues.
• Guides patients through PM systems before, during, and after visits.
• Manages patient flow and self-registration processes.
• Maintains HIPAA-compliant patient accounts and demographics.
• Handles incoming documents, mail, and correspondence.
• Maintains confidentiality and HIPAA compliance.
• Performs opening and closing duties including stocking and sanitizing.
• Executes other duties as assigned.

Skills

Team player

Customer service

Communication skills

Professional demeanor

Time management

Healthcare experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in the Town of Maryland, NY is seeking a Front Desk Associate to greet families, manage admissions, and support the medical team with organized administrative tasks aligned to our mission and values.

You will handle patient registrations, verify demographics and insurance, coordinate with the care team, and maintain HIPAA compliance while delivering a first-class, friendly welcome to every family member.