Technical Support (Audio/Video)

360 IT Professionals; Grayling (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services firm in Michigan is seeking a motivated individual to maintain and troubleshoot computer systems, hardware, and peripherals. The candidate will manage user account information, support communications equipment, and document service records. Ideal applicants should have strong experience with Polycom and Tandberg video conferencing equipment. The role offers an opportunity to contribute to a team dedicated to high-performance IT solutions.

Qualifications

• Ability to maintain and troubleshoot computer systems and hardware.
• Familiarity with user account management and system security.
• Experience in operating and maintaining communications equipment.

Responsibilities

• Analyze and repair computer systems and peripherals.
• Document and maintain software and hardware systems.
• Support user accounts and troubleshoot basic communications issues.

Skills

Experience with Polycom

Experience with Tandberg video conferencing

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocation, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.

Qualifications

Experience with Polycom and Tandberg video and audio conferencing equipment