PC LAN Technician

TPI Global Solutions; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

TPI Global Solutions is seeking an IT professional to deploy and configure Windows desktops and laptops across multiple sites in Maricopa County. You will follow standardized imaging processes, set up peripherals, and provide on-site end-user support.

Ideal candidates have 3+ years in desktop support or related IT fields, experience with imaging tools (SCCM/MDT/Intune/Autopilot), and a track record in enterprise environments. Some travel to client sites is expected.

Qualifications

• 3+ years in desktop support or related IT field or equivalent experience.
• Experience participating in large-scale PC refresh or deployment initiatives.
• Experience providing onsite technical support in enterprise, government, or public sector environments.
• Experience working directly with end users in customer-facing technical support roles.

Responsibilities

• Deploy and configure Windows desktop and laptop computers.
• Follow deployment schedules and documented procedures.
• Set up monitors, docking stations, printers, and peripherals.
• Provide onsite user support and troubleshooting.
• Update tickets and document completed work.
• Ensure hardware, software, and connectivity issues are resolved.
• Travel to locations across Maricopa County as required.
• Maintain professional demeanor when interacting with users at all levels.

Skills

Windows deployment

Imaging basics

Peripheral setup

Customer service

Procedural adherence

Troubleshooting

Teamwork

Ticket documentation

Travel readiness

Professional demeanor

Desktop refresh

Imaging tools

IT support experience

Asset tracking

High-volume deployment

AD knowledge

Education

3+ years in desktop support or related IT field

Tools

SCCM

MDT

Intune

Autopilot

Job description

Experience deploying and configuring Windows desktop and laptop computers

Basic knowledge of workstation imaging and deployment processes

Experience setting up monitors, docking stations, printers, and peripherals

Strong customer service and communication skills

Ability to follow deployment schedules and written procedures

Basic troubleshooting skills related to hardware, software, and connectivity issues

Ability to work independently and as part of a deployment team

Experience updating tickets and documenting completed work

Ability to lift and move computer equipment as required

Reliable transportation and ability to travel to various locations throughout Maricopa County

Professional demeanor and ability to work with users at all organizational levels

Skills Preferred

Experience supporting desktop refresh or hardware deployment projects

Experience using SCCM, MDT, Intune, Autopilot, or similar imaging/deployment tools

Previous enterprise or government IT support experience

Experience with asset tracking and inventory management systems

Experience working in a high-volume deployment environment

Knowledge of Active Directory and basic network connectivity troubleshooting

Experience Required

Minimum of three (3) year of experience in desktop support, computer deployment, technical support, or related IT field OR

An equivalent combination of education and related technical experience sufficient to successfully perform the essential duties of the position Experience Preferred

Experience participating in large-scale PC refresh or deployment initiatives

Experience providing onsite technical support in enterprise, government, or public sector environments

Experience working directly with end users in customer-facing technical support roles