Desktop Support Technician

MetroSys, Inc.; Phoenix (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

MetroSys, Inc. in Phoenix is seeking an Onsite Desktop Support Technician to deliver hands-on workstation support within a corporate environment. You will image, configure, deploy, and troubleshoot Windows devices, support onboarding, and coordinate with IT teams.

The ideal candidate will have strong customer service, solid Windows troubleshooting skills, and experience supporting users in a professional setting. This role is onsite in Phoenix five days per week.

Qualifications

• Must reside in the Greater Phoenix, AZ area.
• 1–3 years of desktop support/IT help desk experience.
• Hands-on experience with Windows 10/11, Microsoft 365, hardware, Active Directory, printers/peripherals.
• Experience imaging, configuring, and deploying Windows devices.
• Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPN.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Onsite work in Phoenix five days per week.

Responsibilities

• Provide onsite Tier 1/2 support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and apps.
• Manage user accounts, passwords, permissions, and AD requests.
• Image, configure, deploy, replace, and decommission laptops/desktops.
• Assist with onboarding/offboarding and workstation setup.
• Troubleshoot hardware, software, printing, Wi-Fi, LAN, VPN issues.
• Support Intune or other endpoint management for device config.
• Perform hardware upgrades and warranty coordination.
• Maintain accurate hardware inventory and asset records.
• Document incidents and resolutions in the ITSM platform.
• Escalate complex issues to server/network/security teams.
• Assist with workstation refreshes and onsite projects.
• Follow security and change-management procedures.

Skills

Windows 10/11

Microsoft 365

Desktop hardware

Active Directory

Printers & peripherals

Tools

Intune

MECM/SCCM

Microsoft Entra ID

ITSM tools (ServiceNow/Jira)

Job description

Position Overview

MetroSys is seeking an Onsite Desktop Support Technician to provide hands-on technical support for users within a professional, enterprise environment in Phoenix, AZ. This position will serve as a primary onsite resource for workstation support, hardware deployments, Microsoft technologies, user access, and day-to-day technical issues.

The ideal candidate has a strong customer-service mindset, solid Windows troubleshooting skills, and experience supporting users in a corporate environment. This role will also work closely with Systems Engineering, Network, Security, and other infrastructure teams to upscale and resolve more complex issues.

Key Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and other business applications.
• Support user accounts, passwords, permissions, and basic Active Directory and Microsoft Entra ID requests.
• Configure, image, deploy, replace, and decommission laptops and desktop systems.
• Assist with employee onboarding and offboarding, including workstation setup and equipment collection.
• Troubleshoot hardware, software, printing, Wi-Fi, LAN, VPN, and basic connectivity issues.
• Support Microsoft Intune or other endpoint management technologies for device configuration and troubleshooting.
• Perform hardware upgrades, equipment swaps, and warranty coordination.
• Maintain accurate hardware inventory and asset records.
• Document incidents, service requests, and resolutions within the IT service management platform.
• Escalate server, network, security, and infrastructure issues to the appropriate engineering teams.
• Assist with workstation refreshes, office technology deployments, and other onsite IT projects.
• Follow established security, change management, and operational procedures.

Required Qualifications

• Must currently reside in the Greater Phoenix, AZ metropolitan area.
• 1–3 years of experience in Desktop Support, Help Desk, Field Support, or a similar IT support role.
• Hands-on experience supporting:
  • Windows 10/11
  • Microsoft 365
  • Desktop and laptop hardware
  • Active Directory
  • Printers and peripherals
• Experience imaging, configuring, and deploying Windows devices.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work onsite in Phoenix five days per week.

Preferred Qualifications

• Microsoft Intune or MECM/SCCM experience.
• Microsoft Entra ID experience.
• Experience supporting Microsoft Teams and collaboration technologies.
• Familiarity with ServiceNow, Jira, or another ITSM/ticketing platform.
• Experience in a managed services, financial services, or regulated environment.
• CompTIA A+, Microsoft, or similar technical certification.