PC Deployment Technician

firstPRO, Inc; Allentown (Lehigh County); On-site; USD 52,000 - 70,000; Full time

Job summary

firstPRO, Inc. is seeking a hands-on PC Deployment Technician to coordinate device rollouts with end users and managers in Allentown and surrounding areas.

You will configure and stage PCs, phones, and peripherals, deploy Windows 11, troubleshoot basic network issues, and provide post-deployment support at Marlton-based locations.

This role requires 2–3 years in hardware installation, strong troubleshooting, clear documentation, and a team-oriented mindset to support migrations.

Qualifications

• 2–3 years of experience in computer hardware installation, maintenance, and repair.
• Strong analytical, technical and troubleshooting skills.
• Good interpersonal, verbal and written communication skills.
• Able to write and maintain clear documentation about system architecture, release, and implementation plans.
• Strong attention to detail, problem investigation and diagnostic skills.

Responsibilities

• Interact with end users and department managers to coordinate device deployment.
• Work with project managers and end users to understand migration requirements, create deployment schedule and communicate expectations.
• Configure and stage clinical and nonclinical machines (PCs, Phones, peripherals) on-site or at configuration center.
• Deploy Windows 11 machines for end users and troubleshoot basic network connectivity.
• Provide post-deployment support at Marlton-based locations.
• Manage equipment, repurpose machines for redeployment or disposal.
• Report deployment success/issues to the project team.
• Collaborate with 4–8 deployment technicians and be a team player in migrations.
• Maintain and update internal documentation and procedures.

Skills

Hardware installation

Troubleshooting

Documentation

Communication

Job description

This hands‑on role with our customer’s PC Deployment Team requires the following:

• Interacting with end users and department managers to coordinate device deployment
• Work with project managers and end users to understand migration requirements, create deployment schedule and effectively communicate to level set expectation
• Configuration and staging of clinical and nonclinical (PCs, Phones, and peripherals) machines on-site or at their configuration center
• Management and deployment of Windows 11 machines for end users and basic network connectivity troubleshooting
• Providing post deployment support at Marlton-based locations
• Responsible for equipment management - repurposing machines for redeployment/disposal
• Report Deployment success/issues to the project team
• Working at any time with 4-8 deployment technicians
• Team Player with ability to support migrations

Qualifications

• Minimum of 2-3 years of experience in computer hardware installation, maintenance, and repair. Strong analytical, technical and troubleshooting skills required. Customer focus and a positive, can-do approach is critical.
• Must have good interpersonal, verbal and written communication skills.
• Able to write and maintain clear documentation about system architecture, release, and implementation plans, and develop and maintain internal documentation.
• Strong attention to detail, problem investigation and diagnostic skills.