PC LAN Technician - Onsite

S R International Inc; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

S R International Inc. seeks an entry-level PC LAN Technician I for the County's Desktop Refresh Project in Maricopa County. The role involves deploying and configuring laptops/desktops/monitors, imaging devices with Microsoft SCCM, and providing end-user support across 30+ county departments.

You will maintain asset records in SNAM, coordinate device movement with logistics, and assist with project documentation and timelines. Strong communication and punctuality are essential.

Qualifications

• High school diploma required.
• Experience with Windows 10/11.
• Experience with asset management processes.
• Experience with enterprise service desk ticketing systems.

Responsibilities

• Participate in deployment, setup, and QA of laptops, desktops, monitors, and peripherals for the Desktop Refresh Project.
• Distribute, track, and configure devices across County departments.
• Interact with end-users and liaisons for delivery, setup, and troubleshooting.
• Update ServiceNow Asset Management portal with asset details and corrections.
• Support project documentation, status reporting, estimates, timelines, and end-user documentation.
• Work with logistics for device movement, scheduling, and inventory management.
• Imaging/reimaging devices using SCCM and install applications.
• Conduct asset management tasks including inventories and data updates.
• Serve as a point of contact for vendor service calls and coordinate service as needed.
• Diagnose and resolve hardware, software, network, and telecom issues.
• Maintain records, track assets, and alert management to recurring issues.
• Use Active Directory for user and device management.

Skills

End-user communication

Customer service

Multitasking

Education

High school diploma

Tools

Active Directory

ServiceNow Asset Management (SNAM)

Microsoft SCCM

Job description

Job Summary (PC LAN Technician I – Device Refresh Project, Maricopa County)

• Participate in the deployment, setup, configuration, and quality assurance of laptops, desktops, monitors, and peripherals as part of the County’s Desktop Refresh Project (DRP).
• Distribute, track, and configure devices across 30+ County departments in a scheduled manner.
• Interact with end-users and department liaisons for device delivery, setup, and troubleshooting.
• Update and maintain ServiceNow Asset Management (SNAM) portal with asset details and corrections.
• Support project documentation, status reporting, estimates, timelines, and end-user documentation.
• Work with logistics for device movement, scheduling, and inventory management.
• Perform imaging/reimaging of devices, install applications (locally and via Microsoft SCCM), and complete break-fix and quality assurance checks.
• Conduct asset management tasks including product inventories, data updates, and processing device recycling requests.
• Serve as a point of contact for vendor service calls and coordinate service as needed.
• Diagnose and resolve technical issues related to hardware, software, network access, and telecommunications.
• Maintain accurate records, track assets, and alert management to recurring technical problems.
• Utilize Active Directory for user and device management (add, move, change objects within containers).
• Collaborate with full-time Service Desk and project stakeholders to ensure smooth project execution.
• Manage multiple tasks and priorities while maintaining a positive, customer-focused attitude.
• Ensure compliance with security, audit, and inventory process controls.
• Required to have a high school diploma and experience with Windows 10/11, asset management, and enterprise service desk ticketing systems.
• Must be punctual, self-motivated, and able to communicate technical concepts in simple terms to end-users.