Desktop Refresh Technician: Rollout & Asset Management

S R International Inc; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

S R International Inc. seeks an entry-level PC LAN Technician I for the County's Desktop Refresh Project in Maricopa County. The role involves deploying and configuring laptops/desktops/monitors, imaging devices with Microsoft SCCM, and providing end-user support across 30+ county departments.

You will maintain asset records in SNAM, coordinate device movement with logistics, and assist with project documentation and timelines. Strong communication and punctuality are essential.

Qualifications

• High school diploma required.
• Experience with Windows 10/11.
• Experience with asset management processes.
• Experience with enterprise service desk ticketing systems.

Responsibilities

• Participate in deployment, setup, and QA of laptops, desktops, monitors, and peripherals for the Desktop Refresh Project.
• Distribute, track, and configure devices across County departments.
• Interact with end-users and liaisons for delivery, setup, and troubleshooting.
• Update ServiceNow Asset Management portal with asset details and corrections.
• Support project documentation, status reporting, estimates, timelines, and end-user documentation.
• Work with logistics for device movement, scheduling, and inventory management.
• Imaging/reimaging devices using SCCM and install applications.
• Conduct asset management tasks including inventories and data updates.
• Serve as a point of contact for vendor service calls and coordinate service as needed.
• Diagnose and resolve hardware, software, network, and telecom issues.
• Maintain records, track assets, and alert management to recurring issues.
• Use Active Directory for user and device management.

Skills

End-user communication

Customer service

Multitasking

Education

High school diploma

Tools

Active Directory

ServiceNow Asset Management (SNAM)

Microsoft SCCM

Job description

S R International Inc. seeks an entry-level PC LAN Technician I for the County's Desktop Refresh Project in Maricopa County. The role involves deploying and configuring laptops/desktops/monitors, imaging devices with Microsoft SCCM, and providing end-user support across 30+ county departments.

You will maintain asset records in SNAM, coordinate device movement with logistics, and assist with project documentation and timelines. Strong communication and punctuality are essential.