Desktop Support Technician

Creative Solutions Services, LLC; Norton Shores (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Paid Time Off

Parental Leave

FSA/HSA

Job summary

CompucomStaffing is seeking a Desktop Support Technician to support a client on-site in Norton Shores, MI. The role includes hardware repair, imaging, software troubleshooting, and on-call rotation.

You will handle enterprise ticketing systems, manage assets, and assist with server maintenance. Strong PowerShell and Intune skills, plus Office 365 experience, are desirable for this fast-paced environment.

Qualifications

• 1–3+ years of hands-on PC hardware and software support.
• Strong desktop fundamentals with PowerShell, Intune, and system administration.
• Experience with Office 365, Windows 10 Pro, imaging, and ticketing systems.
• Experience in an enterprise environment and handling multiple projects.
• Excellent customer-facing communication.

Responsibilities

• Support PC hardware and software on-site in Norton Shores, MI.
• Repair, image, test PCs, laptops, monitors, printers.
• Manage tickets and follow up with end users.
• Assist with server equipment maintenance and upgrades.
• Ensure proper data backup and security procedures.
• Provide in-person end-user support at the client site.

Skills

PowerShell

Intune

System Administration

Tools

Office 365

Imaging

Ticketing Systems

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is looking for a qualified Desktop Support Technician to support the team onsite in Norton Shores, MI. This technician will work as part of a rotating on call schedule.

Duties and Responsibilities:

• Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings
• Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Ability to setup, configure, and add all hardware
• Experience with asset management
• Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Ensure that all tickets requiring follow up work and / or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned or during emergency
• Follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical network
• Perform network system administration task both planned or during emergency
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
• Back up and burn end user data
• Assist in developing and documenting improvements to current processes
• Assist other coworkers in resolution of end users' technical issues across the program
• Assist Site Leader in the execution of established processes and escalations
• Diagnose shop floor pc deployment

Skills and Qualifications:

• Minimum 1 to 3+ years of experience supporting PC Hardware and software
• Must possess solid desktop fundamentals with experience in PowerShell, Intune, and system administration
• Working experience or strong understanding of enterprise technologies (Office365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Experience working in enterprise environment
• Ability to handle multiple projects
• Uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• High energy candidates are desired given fast-paced environment
• Deep understanding of diagnosing, troubleshooting, replacing PC / laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Get work done independently; availability to work scheduled hours
• Ability to work with strong personalities
• Trusted to work proactively given limited site IT Leadership
• Energetic, professional, heads-down, social, and process driven personality works well in this environment

Wage Range:

The rate for this position is between $17.25 - $23.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness. For more information, visit www.compucom.com.

Work Authorization:

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants:

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants:

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED