PBX Telephone Operator - Guest Experience & Perks

Hyatt Hotels Corporation; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free room nights

Medical insurance

401(k) with company match

Paid time off

Family leave

Stock purchase plan

Retail discounts

Job summary

Hyatt Regency Bellevue on Seattle's Eastside in Bellevue, WA, seeks a friendly PBX Telephone Operator to welcome guests and handle high volumes of calls with a professional phone manner.

You will answer calls, respond to property questions, assist with in-room dining orders, and support Front Desk operations to ensure smooth guest experiences. Previous Front Desk or PBX experience preferred.

Qualifications

• A genuine desire to meet the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Strong typing skills and the ability to handle a high volume of calls.
• A pleasant, professional phone manner.

Responsibilities

• Answer incoming hotel calls and respond to questions about the property.
• Manage a high volume of calls with a pleasant attitude and excellent phone manner.
• Deliver in-room dining orders and assist the Front Desk as needed.

Skills

Customer service mindset

Verbal communication

Typing speed

Phone etiquette

Front Desk experience

Job description

Hyatt Regency Bellevue on Seattle's Eastside in Bellevue, WA, seeks a friendly PBX Telephone Operator to welcome guests and handle high volumes of calls with a professional phone manner.

You will answer calls, respond to property questions, assist with in-room dining orders, and support Front Desk operations to ensure smooth guest experiences. Previous Front Desk or PBX experience preferred.