Hotel PBX & Telephone Operator

Davidson Hospitality Group.; Spokane, Northern (WA, KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Historic Davenport Hotel, Autograph Collection in Spokane, WA is seeking a Telephone/PBX Operator dedicated to delivering exceptional guest service. You will be the first point of contact for callers, handling all incoming and outgoing calls with professionalism and efficiency.

The ideal candidate has strong communication and customer service skills, basic computer knowledge, and a flexible schedule to cover weekends and holidays in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Experience operating a PBX or multi-line phone system preferred.
• Strong customer service abilities and the ability to remain calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Answer and route incoming calls promptly and professionally.
• Assist guests with inquiries and provide information.
• Coordinate with hotel departments as needed.
• Maintain calm and courteous demeanor in a fast-paced environment.

Skills

Excellent communication skills

Strong customer service

Multitask in fast-paced environment

Education

High school diploma or equivalent

Tools

PBX system

Microsoft Office

Job description

The Historic Davenport Hotel, Autograph Collection in Spokane, WA is seeking a Telephone/PBX Operator dedicated to delivering exceptional guest service. You will be the first point of contact for callers, handling all incoming and outgoing calls with professionalism and efficiency.

The ideal candidate has strong communication and customer service skills, basic computer knowledge, and a flexible schedule to cover weekends and holidays in a fast-paced environment.