Front Desk Concierge for Luxury Hotel Guest Experience

Hyatt Hotels Corporation; San Francisco (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Complimentary stays at Hyatt hotels

Free Parking

Special and additional leaves / paid 0

Medical and life insurance

Employee discounts on hotel services

Job summary

Hyatt Regency Bellevue on Seattle's Eastside seeks a Front Desk Agent to ensure smooth reception operations within Rooms Division. You will report to the Front Office Manager and be the first point of contact for guests.

Responsibilities include greeting guests, handling registrations, managing keys, maintaining brand standards, and coordinating luggage services while delivering exceptional guest experiences. Fluency in English and a hotel-focused mindset are required.

Qualifications

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.
• Very good level of English language.
• 0-1 year experience as a Front Desk Agent.

Responsibilities

• Meets and greets all guests and assists with registrations.
• Ensures the strict control of room keys.
• Ensures that all brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Responds to the results of the Consumer Audit and ensures that relevant changes are implemented.
• Prepares welcome cards and keys for arriving guests.
• Ensures knowledge of hotels and tourism in the city/country.
• Reports Lost and Found items.
• Works closely with other Front Office personnel to support hotel success and guest satisfaction.
• Supports and embraces the spirit of teamwork on property.
• Verifies arrival/departure details and arranges luggage handling and guest services.

Skills

Very good English

Education

Bachelor’s degree / higher education in Hotel Management or related field

Job description

Hyatt Regency Bellevue on Seattle's Eastside seeks a Front Desk Agent to ensure smooth reception operations within Rooms Division. You will report to the Front Office Manager and be the first point of contact for guests.

Responsibilities include greeting guests, handling registrations, managing keys, maintaining brand standards, and coordinating luggage services while delivering exceptional guest experiences. Fluency in English and a hotel-focused mindset are required.