Guest Transportation & PBX Supervisor

Hyatt Hotels Corporation; New York (NY); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

World class resort

Awarded Fortune’s 100 best companies

Unlimited use of fitness center, yoga,

Tuition or wellbeing reimbursement

Free golf

Employee discounts on spa services

Discounted Hyatt rates

Flexible schedules

Job summary

Hyatt Regency Bellevue on Seattle's Eastside seeks a Transportation/PBX Supervisor to oversee the Transportation and PBX teams, ensuring seamless guest arrivals, departures, and communications. You will manage manifests, schedules, and shuttle operations while coaching staff to maintain exceptional service standards.

The role requires supervisory experience in hospitality, valid driver's license, and strong communication skills, with availability including weekends, nights, and holidays.

Qualifications

• Minimum of 6 months of supervisory or lead experience in hospitality, transportation, guest services, or a related field
• Valid driver’s license with exemplary record
• Strong communication and interpersonal skills with the ability to engage guests and colleagues
• Ability to multitask and prioritize in a fast-paced environment
• Ability to work extended hours on your feet
• Ability to lift and carry up to 25lbs at one time
• Ability to drive guest shuttles upwards of 4 hours round trip
• Experience coaching, training, and managing colleague performance
• Proficiency with scheduling, dispatching, and transportation coordination systems preferred
• Availability must include weekends, nights, and holidays

Responsibilities

• Understand and exemplify the standards and SOPs communicated by the leadership team
• Oversee the daily operation of the Transportation and PBX teams
• Maintain management presence in operational areas throughout the shift
• Manage and maintain transportation manifests, schedules, and vehicle assignments
• Coordinate guest transportation requests and preferences to ensure a seamless experience
• Communicate directly with guests regarding transportation arrangements, resort information, and service recovery opportunities
• Assist colleagues in maintaining a high level of service through coaching and training during shifts
• Ensure the execution of daily colleague assignments and operational priorities
• Monitor dispatch operations and ensure timely transportation services
• Support arrival and departure operations, including luggage handling and guest assistance
• Ensure PBX colleagues provide prompt, professional, and accurate communication services
• Respond to guest concerns and resolve service issues in a timely and professional manner
• Make clear and educated decisions that will benefit the guest experience and operational efficiency
• Communicate clearly with department leadership regarding operational needs and service-related issues
• Conduct ongoing performance coaching and provide feedback to colleagues
• Assist with colleague training, development, and onboarding
• Maintain departmental cleanliness, organization, and safety standards
• Provide support for VIP and high-touch guests
• Communicate with leadership regarding staffing, equipment, repairs, and operational needs
• Complete any assignments provided by department leadership

Skills

Supervisory experience

Guest services

Communication skills

Scheduling/dispatching

Hospitality operations

Job description

Hyatt Regency Bellevue on Seattle's Eastside seeks a Transportation/PBX Supervisor to oversee the Transportation and PBX teams, ensuring seamless guest arrivals, departures, and communications. You will manage manifests, schedules, and shuttle operations while coaching staff to maintain exceptional service standards.

The role requires supervisory experience in hospitality, valid driver's license, and strong communication skills, with availability including weekends, nights, and holidays.