Guest Experience PBX & Telephone Operator

Davenport Hotels; Spokane (WA); On-site; USD 19,468 - 27,727; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Historic Davenport Hotel, Autograph Collection is seeking a passionate Telephone/PBX Operator who will serve as the first point of contact for guests. This role requires excellent communication skills and the ability to multitask efficiently in a fast-paced environment.

Located in Spokane, Washington, the position offers a unique opportunity to work in a historic hotel setting. The ideal candidate will possess strong customer service skills and experience with PBX systems. Join our renowned team and enjoy benefits such as medical coverage, hotel discounts, and paid time off.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Previous experience operating a PBX or multi-line phone system preferred.
• Strong customer service skills and the ability to remain calm under pressure.
• Basic computer skills, including proficiency in Microsoft Office and email.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Be the first point of contact for guests.
• Handle all incoming and outgoing calls professionally and efficiently.

Skills

Excellent communication skills

Strong customer service skills

Ability to multitask in a fast-paced environment

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

PBX or multi-line phone system experience

Basic computer skills

Job description

The Historic Davenport Hotel, Autograph Collection is seeking a passionate Telephone/PBX Operator who will serve as the first point of contact for guests. This role requires excellent communication skills and the ability to multitask efficiently in a fast-paced environment.

Located in Spokane, Washington, the position offers a unique opportunity to work in a historic hotel setting. The ideal candidate will possess strong customer service skills and experience with PBX systems. Join our renowned team and enjoy benefits such as medical coverage, hotel discounts, and paid time off.