Payroll Solutions Specialist: Client Advisory & Tax Support

Automatic Data Processing, Inc.; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

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Job summary

Automatic Data Processing, Inc. seeks a Payroll Solutions Specialist to join our Human Resources Outsourcing team in a high-volume, metrics-driven call center.

You will address client payroll and tax inquiries, provide product navigation support, and help ensure accurate payroll processing while maintaining exceptional client satisfaction. You will collaborate with cross-functional teams, handle annual and quarterly processing tasks, and contribute to process improvements.

Responsibilities

• Respond to client questions regarding payroll and benefits products; provide application and product navigation support, including data maintenance, setup, configuration changes for multiple options (e.g., Vacation/Paid Time Off, 401k) and new feature setup requests.
• Assist clients with payroll processing and tax changes, communicate updates, monitor Tax Registration Services after go-live, and use online tools to resolve issues.
• Act as a trusted advisor, offering consultative support and recommendations on product optimization during calls and interactions.
• Support during quarter and year-end periods by identifying corrections and detailing changes needed for processing payroll.
• Work on complex projects involving calculations, special reports, tax amendments, company setup, troubleshooting, and data research.
• Collaborate with internal teams (401k, Flexible Spending Accounts, Tax) and third-party vendors to resolve issues and inform clients of changes; create/update client documentation.

Job description

Automatic Data Processing, Inc. seeks a Payroll Solutions Specialist to join our Human Resources Outsourcing team in a high-volume, metrics-driven call center.

You will address client payroll and tax inquiries, provide product navigation support, and help ensure accurate payroll processing while maintaining exceptional client satisfaction. You will collaborate with cross-functional teams, handle annual and quarterly processing tasks, and contribute to process improvements.