Payroll Solutions Pro — Help Clients Thrive

apply; El Paso (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Inclusion culture

Career growth

Ongoing training

Best-in-class benefits

Volunteer time off

Job summary

ADP is hiring a Payroll Solutions Specialist to join our Client Services team in the Human Resources Outsourcing department. You will respond to client inquiries regarding payroll practices, taxes, and product navigation, delivering accurate, friendly guidance to ensure client satisfaction.

In a metrics-driven call center environment, you will build rapport with clients over the phone and in writing, manage time effectively, and collaborate with internal teams to resolve issues and improve

Qualifications

• At least two years of experience in payroll or a related role.
• Military experience is valued and considered.
• Occasional extended hours during peak seasons with 5–10 hours of overtime 6–8 weeks per year.

Responsibilities

• Respond to client questions regarding payroll practices and tax considerations.
• Provide application and product navigation support and conduct data maintenance as needed.
• Act as a trusted advisor during status calls and interactions.
• Collaborate with internal teams to resolve issues and communicate updates to clients.
• Prepare and deliver accurate reports and analyses as required.

Skills

Two years of experience

Military experience

Overtime availability

Job description

ADP is hiring a Payroll Solutions Specialist to join our Client Services team in the Human Resources Outsourcing department. You will respond to client inquiries regarding payroll practices, taxes, and product navigation, delivering accurate, friendly guidance to ensure client satisfaction.

In a metrics-driven call center environment, you will build rapport with clients over the phone and in writing, manage time effectively, and collaborate with internal teams to resolve issues and improve