Payroll Implementation & Client Services Specialist

Baker Tilly Advisory Group, LP; Montgomery (AL); On-site; USD 22,000 - 56,000; Full time

Job summary

Baker Tilly Advisory Group, LP in Montgomery, AL seeks a Payroll Support Specialist to provide direct payroll consulting to clients, leveraging in-depth payroll knowledge and experience with ADP software under supervision.

You will independently manage client relationships, process payrolls, reconcile taxes, generate earnings reports, protect data confidentiality, and support implementation and client-service initiatives.

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Responsibilities

• Ensure client payroll information is accurate within their payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines including updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc
• Prepare reports of employee earnings, taxes, deductions, and employer's contribution for social security and unemployment
• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in both written and verbal format
• Provide technical software support to clients
• Identify and accurately capture out of scope work
• Identify new opportunities to expand services to clients
• Be an additional resource to the implementation team when needed
• Interviews clients to gain understanding of payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary
• Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Skills

Attention to detail

Organizational skills

Time management

Communication skills

Customer service

Education

Associate degree or 2 years experience in lieu of degree

Tools

ADP software

Outlook

Microsoft Office

Job description

Baker Tilly Advisory Group, LP in Montgomery, AL seeks a Payroll Support Specialist to provide direct payroll consulting to clients, leveraging in-depth payroll knowledge and experience with ADP software under supervision.

You will independently manage client relationships, process payrolls, reconcile taxes, generate earnings reports, protect data confidentiality, and support implementation and client-service initiatives.