Payroll Client Success Specialist II

UKG; Hagåtña (GU); On-site; USD 44,000 - 63,000; Full time

Job summary

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management services. You will deliver exceptional customer support, resolve inquiries, and ensure timely, accurate service.

The role requires attention to detail, a proactive mindset, and the ability to thrive in a fast-paced environment where priorities change quickly. You’ll collaborate with clients and remote team members to drive payroll success.

Qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.
• Comfortable working in a fast-paced environment where priorities can shift throughout the day.
• Experience in payroll, customer service, account management, or HR-related support roles.
• Experience working with UKG products or other payroll and workforce management platforms.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll knowledge

Attention to detail

Proactive mindset

Fast-paced environment

Client communication

Tools

Excel

Job description

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management services. You will deliver exceptional customer support, resolve inquiries, and ensure timely, accurate service.

The role requires attention to detail, a proactive mindset, and the ability to thrive in a fast-paced environment where priorities change quickly. You’ll collaborate with clients and remote team members to drive payroll success.