Payroll Specialist II — Client Support

UKG; Lansing (MI); On-site; USD 44,000 - 63,000; Full time

Job summary

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management services. You will deliver exceptional customer support, resolve payroll inquiries, and ensure timely, accurate service while building strong client relationships.

Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where priorities shift quickly.

Qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Ability to absorb new information, systems, and processes efficiently.
• Experience in payroll, customer service, account management, or HR-related support roles.
• Experience working with UKG products or other payroll and workforce management platforms.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll processes

Attention to detail

Fast-paced work style

Tools

Excel

UKG Ready

Job description

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management services. You will deliver exceptional customer support, resolve payroll inquiries, and ensure timely, accurate service while building strong client relationships.

Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where priorities shift quickly.