Payroll Solutions Specialist II

UKG; Augusta (ME); On-site; USD 44,000 - 63,000; Full time

Job summary

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management services. You will deliver exceptional customer support, build strong client relationships, resolve payroll inquiries, and ensure timely, accurate service.

The role is detail-oriented, proactive, and thrives in a fast-paced environment. You will identify payroll issues, research solutions, and communicate with clients via email and video meetings.

Qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll concepts

Attention to detail

Fast learner

Client focus

Tools

Excel

UKG Ready

Job description

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management services. You will deliver exceptional customer support, build strong client relationships, resolve payroll inquiries, and ensure timely, accurate service.

The role is detail-oriented, proactive, and thrives in a fast-paced environment. You will identify payroll issues, research solutions, and communicate with clients via email and video meetings.