Client-Facing Payroll Specialist II

UKG; Phoenix (AZ); On-site; USD 44,000 - 63,000; Full time

Job summary

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management. You will deliver outstanding customer support, build strong client relationships, and ensure timely, accurate service in a fast-paced environment.

The role emphasizes detail orientation, proactivity, and the ability to adapt to changing priorities, with opportunities to lead meetings and optimize payroll workflows using Excel.

Qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Fast learner with the ability to absorb new information, systems, and processes.
• Ability to adapt in a fast-paced environment where priorities can shift throughout the day.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll knowledge

Customer service

Account management

HR support experience

Excel

Tools

Excel

Job description

UKG is seeking a Payroll Representative II to serve as the primary contact for a portfolio of clients using UKG Ready payroll and workforce management. You will deliver outstanding customer support, build strong client relationships, and ensure timely, accurate service in a fast-paced environment.

The role emphasizes detail orientation, proactivity, and the ability to adapt to changing priorities, with opportunities to lead meetings and optimize payroll workflows using Excel.