Payroll Support & Customer Success Specialist II

UKG; Richmond (VA); Vor Ort; USD 44.000 - 63.000; Vollzeit

Zusammenfassung

UKG is seeking a Payroll Representative II to manage a portfolio of clients using UKG Ready payroll services. You will deliver exceptional support, build client relationships, and resolve payroll inquiries with precision in a fast-paced setting.

Ideal candidates are detail-oriented, proactive, and capable of adapting as priorities shift. Experience in payroll and HR-related support, plus familiarity with UKG products, is preferred.

Qualifikationen

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.
• Comfortable working in a fast-paced environment where priorities can shift throughout the day.
• Experience in payroll, customer service, account management, or HR-related support roles.
• Experience working with UKG products or other payroll and workforce management platforms.

Aufgaben

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Kenntnisse

Payroll processes

Compliance

Attention to detail

Fast-paced adaptability

Quick learner

Communication

Tools

Excel

UKG products

Jobbeschreibung

UKG is seeking a Payroll Representative II to manage a portfolio of clients using UKG Ready payroll services. You will deliver exceptional support, build client relationships, and resolve payroll inquiries with precision in a fast-paced setting.

Ideal candidates are detail-oriented, proactive, and capable of adapting as priorities shift. Experience in payroll and HR-related support, plus familiarity with UKG products, is preferred.