Payments Success Manager - B2B Growth & ERP

MHC; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Workplace Flexibility

401(k) plan with employer match

Medical plans

Dental and Vision plans

Paid time off (PTO)

Job summary

MHC is seeking a highly motivated Customer Success Manager, Payments to support and grow our NorthStar Payments Plus customer base in the U.S. You will manage a portfolio of payments-focused customers, drive adoption of electronic payment methods, and partner with Bottomline to deliver a best-in-class payments experience.

The role combines strategic advisory with hands-on program implementation, focusing on revenue growth, customer satisfaction, and cross-functional collaboration with Product,

Qualifications

• Bachelor’s degree in business or related focus.
• 5+ years of experience in Customer Success, Account Management, or Relationship Management.
• Strong background in B2B payments, AP/AR automation, or financial technology.

Responsibilities

• Act as the primary contact for a portfolio of Payments focused customers.
• Build and maintain strong, long-term relationships with key stakeholders.
• Understand customers' business goals and align payment strategies to drive value.
• Support customers end to end from sale to onboarding of their payment programs.
• Own vendor enablement and electronic payment adoption from enrollment to optimization.
• Identify opportunities to expand payment programs and increase revenue.
• Serve as a trusted strategic advisor, guiding towards measurable outcomes.
• Deliver proactive communication and reporting to customers.

Skills

Bottomline experience

ERP integrations

Electronic payments

Relationship management

Education

Bachelor’s degree in business or related field

Tools

Salesforce

Gong

Teamworks

Excel

Job description

MHC is seeking a highly motivated Customer Success Manager, Payments to support and grow our NorthStar Payments Plus customer base in the U.S. You will manage a portfolio of payments-focused customers, drive adoption of electronic payment methods, and partner with Bottomline to deliver a best-in-class payments experience.

The role combines strategic advisory with hands-on program implementation, focusing on revenue growth, customer satisfaction, and cross-functional collaboration with Product,