Enterprise Payments Success & Growth Manager

United States Digital Space LLC; Douglasville (GA); Hybrid; USD 90,000 - 140,000; Full time

Job summary

United States Digital Space LLC is seeking an experienced Customer Success Manager to manage a book of enterprise customers and deliver proactive workshops, business reviews, and payments insights. You will partner with sales, technical teams, and operations to ensure customers realize maximum value and growth from our platform.

The role requires a detail-oriented, curious professional who can translate complex product data into actionable insights and drive customer satisfaction, retention, and

Qualifications

• 4+ years in a client-facing role in Enterprise relationship management or similar.
• Experience leading technical discussions and persuading action based on value.
• Strong executive presence and ability to present to multiple stakeholders.

Responsibilities

• Partner with account executives and technical teams to support post-sale engagements with enterprise customers.
• Manage a book of enterprise customers to drive account health, adoption, renewals, and growth.
• Serve as a trusted payments and product advisor delivering insights and performance metrics.
• Conduct business reviews, align on user priorities, and share product roadmap guidance.
• Advocate for customers with Product, Engineering, Support, Marketing, and Sales to improve the user experience.
• Support expansion by identifying opportunities to grow customer success.

Skills

Enterprise relationship management

Technical product conversations

Executive presence/presentation

Job description

United States Digital Space LLC is seeking an experienced Customer Success Manager to manage a book of enterprise customers and deliver proactive workshops, business reviews, and payments insights. You will partner with sales, technical teams, and operations to ensure customers realize maximum value and growth from our platform.

The role requires a detail-oriented, curious professional who can translate complex product data into actionable insights and drive customer satisfaction, retention, and